Neuroinclusive consultancy for organisations that want to see every customer and colleague thrive.
Meet Ruth Bartlett, Wordsted Founder.
Hi, I’m Ruth, a communications and usability expert specialising in neuroinclusive consultancy for SMEs and third sector organisations.
I help organisations declutter their user journey and create space for empathy and engagement with customers, service users and staff.
Why work with me?
My background in international diplomacy and intercultural education, my creative flair and my lived experience of neurodivergence, have given me the tools to deliver practical solutions that will make your communications, processes and customer journeys accessible for everyone.
I work with SMEs and larger organisations in the health, housing, financial, social and tech sectors. Together, we can increase engagement and tackle the costly communication bottlenecks that are infuriating your users and holding back your staff.
My approach is based on:
First-hand experience of the everyday frustrations that are alienating your customers, service users and staff.
Jargon-free plain English and neuroinclusive service design and accommodations.
Empathy, experience and expertise as part of a hands-on, practical partnership.
Honest insights and unfiltered feedback on your communications or processes, with practical tips and actionable advice for change.
Clearer comms, a one-off audit, ongoing support, or bespoke training – whatever you need I’ll work around you – in-person, online, or over the phone.
A commitment to embed neuroinclusion across your organisation for lasting change.
Helping you channel the power of different cognitive profiles at work.
In short
- EXPLORE MY SERVICES
Together, we can embed authentic neuroinclusion based on meaningful action – reaching far beyond regulatory box-ticking and making real connections with everyone your organisation touches. That cultural shift you’ve been striving for is within reach.
I believe the benefit of considering atypical brains in service design far outweighs the investment.
Let’s work on the upgrade together.
What my clients say
Helen Pennant, Department for Working Pensions, British Embassy, Paris
Ruth’s reports on secularism featured persuasive and accessible commentary on a very complex issue. Ruth’s capacity to cut through sensitivity and nuance while keeping her writing inclusive and respectful was particularly impressive.
Stephen Blundell, Independent Consultant, CIHCM
I have had the pleasure of working with Ruth on several projects which involved presenting and communicating complex ideas to non-specialist audiences in a community setting. Ruth is an excellent writer and editor, and has an uncanny ability to anticipate the needs of the reader.
Fazeela Hafejee, Assistant Director Adults with Disabilities, Bradford Council
Would absolutely recommend Ruth. Ruth has supported Bradford District in our ambition to be a neurodiverse friendly city giving up precious time and sharing experiences to improve the outcomes for others and create inclusive environments.
Trusted by organisations across sectors:
FAQs
Awareness is knowledge of neurodiversity. Neuroinclusion is the proactive design of workplaces, policies, services, products, processes and systems to include all neurotypes.
Yes. Neurodivergence is a disability and is protected under the Equality Act 2010. For detailed guidance you can consult the Equality and Human Rights Commission’s Code of Practice.
Neurodivergent staff are the canary in the coalmine. The barriers they face are likely to be faced by other members of staff at varying times of life, during periods of stress or personal difficulty for example.
No one’s operating system is bug-free 100% of the time, By supporting neurodivergent staff you have the opportunity to pre-emptively address problems before they begin to affect the workforce as a whole.
By creating a neuroinclusive environment you will attract neurodivergent talent, reduce staff turnover and foster innovation and creativity by reaping the rewards of divergent thinking.
A neuroinclusive design means you consider sensory, cognitive and communication differences in your customer journey – removing friction, increasing satisfaction and making services accessible to more people.
While compliance (e.g. under the Equality Act) is necessary, neuroinclusion is a strategic asset: it helps you leverage diverse thinking, improve adaptability, reduce risk associated with exclusion and build more resilient processes that support both internal and external stakeholders.
Reach out – we’re happy to support you with tailored advice, policy reviews, or a discovery call to get started.
Contact me
Ready to make neuroinclusion part of your organisation?
Book a free discovery call to discuss your needs and take the first step towards a more neuroinclusive workplace.