Executive function: The brain’s “control centre” Executive function is the set of mental skills that make up the brain’s “control centre.” These skills help us manage everyday tasks and navigate the world around us. To understand why neuroinclusion matters for everyone, we first have to look at the specific skills managed by this control centre:… Read More

What is autistic burnout? Autistic burnout is a state of mental and physical collapse, often characterised by exhaustion, reduced functioning, and distress across multiple areas of life. Why autistic burnout matters to businesses For businesses, autistic burnout can lead to increased absenteeism, reduced productivity, higher staff turnover, and the loss of highly skilled employees. Understanding… Read More

As we’re now well into May, I’d like to share details of my next free online “Ask Me Anything” session focusing on Customer Service. Join me on Thursday 28 May at 10.00 AM BST. What are AMAs? My monthly AMAs are free, 45-minute guided sessions offering attendees the chance to ask me anything on a… Read More

Attention Deficit Hyperactivity Disorder is a neurodevelopmental disorder characterised by patterns of inattention, hyperactivity and impulsivity. Individuals with ADHD experience different symptoms, which often change over time and during different life stages like puberty, adulthood and the menopause. ADHD can also be subcategorised into three main categories: 1. Predominantly Inattentive Type (ADHD-PI) The inattentive subtype… Read More

From: ruth@wordsted.co.uk To: Customer Service Departments, Utility Companies, ISPs, Financial Institutions CC: Neurodivergent Customers and Users Subject: Open Letter regarding Accessibility Failures and the Equality Act 2010 Importance: ❗ High Priority Notice of Required Action Under the Equality Act 2010, businesses and public authorities are legally required to make “reasonable adjustments” for customers with cognitive… Read More

The benefits of supporting neurodivergent employees at work are clear. When organisations provide reasonable adjustments, employees are happier, more productive and less likely to experience burnout. Businesses benefit from improved staff retention, fewer sick days, and better employee wellbeing. Yet research from Birkbeck’s Research Centre for Neurodiversity at Work found that one of employers’ main… Read More

  The problem with traditional therapy for ADHD Traditional therapies are often designed for mood disorders like depression and anxiety. When applied to people with ADHD, attempts to tackle executive function challenges are not only ineffective, they can make things significantly worse. Instead of helping, they reinforce feelings of failure, further damaging self-esteem. This is… Read More

  Despite being a neurodevelopmental condition, Attention Deficit Hyperactivity Disorder (ADHD) is often miscategorised as a behavioural or mental health condition. This misunderstanding affects how ADHD is treated in healthcare, education and policy – doing untold damage to those who battle with the executive function deficits and stigma that come with the condition. Unlike many… Read More