As we’re now well into May, I’d like to share details of my next free online “Ask Me Anything” session focusing on Customer Service. Join me on Thursday 28 May at 10.00 AM BST.

What are AMAs?

My monthly AMAs are free, 45-minute guided sessions offering attendees the chance to ask me anything on a particular topic. This month’s ‘Customer Service’ theme is ideal for anyone working in customer-facing roles, including:

Why this matters

Many neurodivergent customers find shopping and accessing services an unpleasant ordeal. As a result, millions are abandoning shopping baskets, missing appointments, and walking away with a negative experience.

During this session, I’ll share my personal insights on navigating unclear systems and provide actionable tips to help you improve your neuroinclusive customer experience.

What we’ll talk about

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  Real Feedback: Moving beyond “systems” feedback to get actual customer insights.
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  The Journey: Mapping the customer experience from a neurodivergent perspective.
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  Practical Support: Implementing adjustments and support teams that actually work.
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  Tech & Design: Neuroinclusion-friendly automation, AI, and streamlined workflows.

This is a CPD-adjacent way to listen, learn, and reflect in a low-pressure environment, grounded in real lived experience rather than theory alone.

About the Speaker

Ruth Bartlett is a Neuroinclusive Communications Specialist and founder of Wordsted. She combines her background in communication and community support with her neurodivergent lived experience to help organisations and teams bridge the gap between systems, processes, and their neurodivergent consumers and employees.