As we’re now well into May, I’d like to share details of my next free online “Ask Me Anything” session focusing on Customer Service. Join me on Thursday 28 May at 10.00 AM BST. What are AMAs? My monthly AMAs are free, 45-minute guided sessions offering attendees the chance to ask me anything on a… Read More

From: ruth@wordsted.co.uk To: Customer Service Departments, Utility Companies, ISPs, Financial Institutions CC: Neurodivergent Customers and Users Subject: Open Letter regarding Accessibility Failures and the Equality Act 2010 Importance: ❗ High Priority Notice of Required Action Under the Equality Act 2010, businesses and public authorities are legally required to make “reasonable adjustments” for customers with cognitive… Read More

The benefits of supporting neurodivergent employees at work are clear. When organisations provide reasonable adjustments, employees are happier, more productive and less likely to experience burnout. Businesses benefit from improved staff retention, fewer sick days, and better employee wellbeing. Yet research from Birkbeck’s Research Centre for Neurodiversity at Work found that one of employers’ main… Read More

  The problem with traditional therapy for ADHD Traditional therapies are often designed for mood disorders like depression and anxiety. When applied to people with ADHD, attempts to tackle executive function challenges are not only ineffective, they can make things significantly worse. Instead of helping, they reinforce feelings of failure, further damaging self-esteem. This is… Read More

  Despite being a neurodevelopmental condition, Attention Deficit Hyperactivity Disorder (ADHD) is often miscategorised as a behavioural or mental health condition. This misunderstanding affects how ADHD is treated in healthcare, education and policy – doing untold damage to those who battle with the executive function deficits and stigma that come with the condition. Unlike many… Read More

Explore how neurodivergence and executive dysfunction affect money management, legal duties for financial services, and tips for neuroinclusive support.

By Ruth Bartlett · Updated Dec 2025 · Reading time: 2 minutes Sensory processing explained   Sensory processing is the body’s way of receiving, organising and responding to sensory input. For example, if we suddenly switch a bright light on in a dark room, our eyes might feel uncomfortable, and we’ll squint to avoid being… Read More

By Ruth Bartlett · Updated Dec 2025 · Reading time: 2 minutes Twinkling lights, fanciful food, and gathering together to be merry and bright… the festive season is a great chance to unwind and let your hair down. But for some, it can bring stress rather than relaxation. Neurodivergence and sensory overload during the holiday… Read More